Delivery Policy

Delivery policy of Wall Banner a division of Kingdom Possesions Investments (pty) Ltd Reg No.2012/142991/07.

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

• Countries: We currently deliver in South Africa nationwide
• Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

• Within South Africa: Delivery costs are calculated during checkout.
• No Hidden Fees: All delivery costs are clearly stated at checkout and are listed here.

ORDER PROCESSING TIME

• Orders are processed within 1-3 business days, Monday to Friday.
• Last Order Time: 10:00 South African Standard Time.
• Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

• Estimated Delivery Time: 3-9 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
• Total Delivery Time: It will take a total of 3-9 business days to receive your order.

SHIPPING PROCESS

• Reliable delivery Services by Wall Banner delivery team
• Insured Shipments: Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

• Tracking Information: After purchase, you will receive an email with tracking information.
• Track Your Order: You can track your order via our website here.
• Questions: Our support team is ready to assist with any questions about your order here.

MISSING ITEMS PROCEDURE

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package via our email: [email protected]
• Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

• Returns: Returns are accepted within 30 days for a full refund. After that, we can fix up to 9 years as stated on the product page
• Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
• Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Wall Banner will cover the return shipping costs.
• Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

RESTOCKING FEE

• No Restocking Fee: Wall Banner does not charge a restocking fee for any returns.

RETURN DELIVERY COSTS

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
• We deliver nationwide

For more information contact us.

Business Information

Website name: Wall Banner
Company name: Kingdom Possesions (pty) ltd
Address: 219 Smit St, Johannesburg, Gauteng, 2017
E-Mail: [email protected]
Phone: 087 821 7000
Company number: 2012/142991/07
TAX Number: 9598541184
Customer service: Monday – Saturday 08:00AM – 17:00PM